Terms of Service
In one line
Last updated: 25 August 2026
Our websites are provided as a monthly managed service under the Velvet Dinosaur Service Agreement. That agreement — not this page — is the contract between us. This page summarises it and explains the rules for using this website.
Who we are
Velvet Dinosaur Web Design Ltd, trading as Velvet Dinosaur (“Velvet Dinosaur”, “we”, “us”). Registered in England and Wales.
Company number 17419510
Registered office: 16 Holloway Lane, Minster Lovell, Witney, Oxfordshire OX29 0AU, UK
Contact details
General enquiries: hello@velvetdinosaur.com
Data protection: privacy@velvetdinosaur.com
Phone: +44 7962 705433
What you are buying
A managed website service for £99 per month, payable monthly in advance.
There is no deposit, no setup fee and no website-build fee.
We build a working demonstration of your website before you pay anything, and you can try it free for 14 days.
Hosting, SSL, daily backups, security updates and reasonable support are included in the monthly price — they are not optional extras.
The key terms
- The initial term is 12 months, then a rolling monthly service you can cancel with 30 days' notice.
- Cancelling inside the initial term leaves the remaining months payable, in the same way as a broadband contract.
- Your first 30 days as a paying subscriber are covered by our money-back guarantee.
- Your domain, content and business data are yours. The Sauro platform and our software remain ours, licensed to you while you subscribe.
- If you leave we help you migrate and provide an export of your content and data.
- Routine content changes are included; anything chargeable is quoted and agreed with you first.
- We will not increase your price during the initial term, and any later change needs 60 days' written notice.
The full agreement
The summary above is for convenience. The complete, binding terms are set out in the Velvet Dinosaur Service Agreement, which you read and accept before you subscribe. Where this page and the agreement differ, the agreement applies.
You can read it in full, or download it as a PDF, at velvetdinosaur.com/agreement.
Using this website
You are welcome to browse this website and to contact us through it.
Please do not misuse it: no attempts to gain unauthorised access, no automated scraping that degrades the service, and nothing unlawful.
The content, design and branding of this website belong to us. Client work shown in the portfolio is published with permission and remains the property of those clients.
We try to keep everything accurate and available, but we do not guarantee that the website will always be uninterrupted or error-free.
Third-party review content
Google Maps review content is supplied by Google Maps Platform and remains subject to the Google Maps/Google Terms of Service: https://cloud.google.com/maps-platform/terms and https://policies.google.com/terms. We do not control the reviews Google selects or their order. Tripadvisor content and listing pages are supplied by Tripadvisor and remain subject to Tripadvisor's terms. Those services may change, remove, or stop returning content at any time.
Your personal data
How we handle personal information — including how we approach organisations about our services, and how to object — is explained in our Privacy Notice at velvetdinosaur.com/privacy.
Governing law
These terms and the Service Agreement are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. Before starting court proceedings, both sides agree to make reasonable efforts to resolve the matter directly.